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Unthread - AI Support in Slack
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Unthread - AI Support in Slack

Unthread is a super handy tool that makes customer support in Slack way easier. It's an innovative automation solution that helps businesses efficiently handle customer questions a..
5.0(1)
Freemium version
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Product Information

Description

Unthread is a super handy tool that makes customer support in Slack way easier. It's an innovative automation solution that helps businesses efficiently handle customer questions and interactions right inside Slack. Unthread's advanced features let you easily keep track of conversations across shared channels, manage emails directly within Slack, chat with customers in real-time right in the app, automate support with AI, and connect smoothly with your other essential tools.

How to use

To get started with Unthread, you just need to install the Unthread app in your Slack workspace. Once it's set up, you can keep an eye on support discussions in shared channels, manage emails right from Slack, chat live with customers on your website, and even use AI to automate support replies. Plus, Unthread works smoothly with your other tools to make your support processes even better.

Useful cases

Agencies can build stronger relationships with clients by talking directly through Unthread. Infrastructure SaaS providers can give amazing support for critical customer infrastructure using Unthread. HR Tech companies can stay on top of important customer questions by managing tickets in Slack with Unthread. Open-source projects can grow their communities using Unthread's Slack support workspace. Productivity tools can get faster feedback by setting up shared channels with customers via Unthread. Fintech companies can boost transparency and lower risk by instantly communicating with customers in Slack.

Core features

  • Chat live with customers on your website, right through Slack. Automate support replies and get insights using AI. Seamlessly integrate with your existing tools. Handle emails from an inbox directly in Slack. Keep track of conversations in shared channels with your customers.
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