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Comments Analytics

Comments Analytics is a smart platform that pulls comments from all sorts of places – like web pages, social media posts, and videos. Using advanced AI, it really digs into what cu..
5.0(1)
Freemium version
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Product Information

Description

Comments Analytics is a smart platform that pulls comments from all sorts of places – like web pages, social media posts, and videos. Using advanced AI, it really digs into what customers feel, think, want, and how they make decisions, giving businesses super useful insights.

How to use

To use Comments Analytics, you can easily get your comments in by simply copy/pasting them, having the platform crawl websites, or uploading an Excel CSV/XLSX file. It works with 23 languages and uses clever natural language processing (NLP) to analyze comments and pull out the most important phrases. You can even customize and set up the models to get really clear insights.

Useful cases

Building smart marketing plans
Making customers more loyal
Understanding what customers like and what problems they face
Checking feedback to make products or content better
Figuring out how customers feel about their experience
Keeping an eye on social media and managing your reputation
Getting a grip on what customers think about your brands or products

Core features

  • Sentiment Analysis: It checks comments to understand how people feel and what they think about a brand or product.
  • Custom Analysis and Websites: You can customize the AI models to work with specific text from different websites, giving you unique insights powered by machine learning.
  • Multiple Use Cases: It gets insights not just from comments, but also from videos, social media, and product pages, helping you improve marketing, develop products, and keep customers happy.
  • Predict Customers' Needs: It uses machine learning to predict what customers will want and need in the future.
  • Immediate Support: You get 24/7 help through tickets, dedicated sales reps, and easy-to-reach engineers.
  • Scalability: It can handle tons of requests at once and grows easily as your needs do.
  • No-Code Text Analytics: It's super easy to use, so you can get insights without knowing any code.
  • Named Entity Recognition: It finds and sorts out specific things like names or places in plain text.
  • Key Phrases Extraction: It pulls out the most important words and phrases from comments to show what people are talking about.
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