TheLoops AI for CX

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TheLoops AI for CX

TheLoops provides a powerful AI platform built to give CX teams actionable insights. It uses AI to dive deep into your support data, helping you save money and keep more customers...

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Product Information

Description

TheLoops provides a powerful AI platform built to give CX teams actionable insights. It uses AI to dive deep into your support data, helping you save money and keep more customers. The platform also delivers real-time predictions, identifies trends, understands customer sentiment, and much more to optimize the overall customer experience.

How to use

To get started with TheLoops, you just need to connect your support data – a process that usually takes about an hour. Once that's done, you'll get access to a variety of AI-enhanced features, including monitoring agent performance, predicting potential escalations, intelligent teamwork, and real-time visibility into your operations. Managers can also use the Mission Control feature to keep tabs on team performance. Plus, the platform is super user-friendly and doesn't require a data engineer.

Useful cases

Boost agent productivity and efficiency with AI-driven recommendations and automatic classification. Collaborate seamlessly across various teams and platforms by leveraging AI-enhanced analysis. Get immediate operational visibility and refine team performance based on AI-generated insights. Identify and prevent escalations to offer proactive support and protect your revenue.

Core features

Intelligent Collaboration: Easily assess product feedback, sentiments, and bugs across platforms such as Slack, Jira, Gainsight, and Product Board. Operations Visibility: Get actionable, AI-generated insights through robust dashboards, customer ratings, and automated workflows. Agent Quality Monitoring: Evaluate your support agents' performance and discover improvement opportunities. Prediction of Escalation: Anticipate troubled tickets before they escalate and provide proactive assistance.

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