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Univw
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Univw

Univw

Univw is a versatile customer relationship management (CRM) tool that's built to help you manage customer data effectively and supercharge your sales. It's designed for all sorts o..
5.0(1)
Freemium version
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View details

Product Information

Description

Univw is a versatile customer relationship management (CRM) tool that's built to help you manage customer data effectively and supercharge your sales. It's designed for all sorts of businesses—from real estate and FMCG to banking and small companies—making customer interactions smoother and sales performance stronger.

How to use

With Univw, you can personalize your dashboards and reports, check call quality, and automatically make sure agents follow call scripts. It also lets you use external tools for automations like emails and webhooks, provides personalized AI-driven coaching for your team, and creates smart notes and summaries. All these features help your business run more efficiently and your sales processes flow seamlessly.

Useful cases

Univw brings benefits across different areas: For Customer Support, it helps enhance satisfaction and reduce resolution times. In Sales, it can transform strategies and boost revenue. For Services, it improves customer loyalty and optimizes service job tracking. And when it comes to Automation, it simplifies post-sales activities for better customer retention.

Core features

  • Univw comes packed with features like AI-driven coaching for personalized agent support, a flexible workflow engine to tailor your business processes, automated call quality assurance to ensure script compliance, and integrated cloud telephony for effortless click-to-call and analytics. It also includes resource hierarchy-based access for secure and efficient data management, notes and summaries for effective information handling, custom dashboards and reports for insightful decision-making, and easy integration of data from external sources. Plus, you get external automations for emails, webhooks, and more, along with Datalake & Visualization for thorough data analysis.
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