CallZen.AI

CallZen.AI is an innovative Contact Center Intelligence solution leveraging Artificial Intelligence to assist companies in consolidating, overseeing, managing, and optimizing their customer interaction platforms. This cutting-edge platform offers robust conversational analytics to elevate the efficiency of contact center operations.

To utilize CallZen, you must connect it with your contact center systems. Once the integration is complete, CallZen will seamlessly monitor, transcribe, and evaluate all of your calls. It features tools such as AI-Driven Insights & Key Moment Recognition, Analysis of Conversation Sentiment, Automatic Compliance Audits, Management of Agent Performance, Tailored Reports & Analytics, and Integration Capabilities. These functionalities are accessible via the CallZen dashboard, which enables you to identify trends, train agents, enhance customer interactions, ensure regulatory compliance, and create personalized reports and analyses.

• Conversation Sentiment Analysis: Uncover emotions within customer and agent dialogues
• Integrations: Connect with enterprise CRM, emails, and more for real-time notifications
• Custom Reports & Analytics: Develop engaging dashboards and reports to interpret trends
• Auto-Compliance Audit: Achieve complete compliance adherence through automated quality assurance and call evaluations
• AI-Driven Insights & Key Moment Recognition: Automatically identify essential talking points and emotions in all your calls
• Agent Performance Management: Grasp conversation complexities to monitor and coach agents