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CallZen.AI
CallZen.AI

CallZen.AI

CallZen.AI is a smart solution for contact centers that uses AI to help companies bring together, keep an eye on, manage, and make their customer interactions even better. This adv..
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Product Information

Description

CallZen.AI is a smart solution for contact centers that uses AI to help companies bring together, keep an eye on, manage, and make their customer interactions even better. This advanced platform provides powerful tools to analyze conversations, making contact center operations much more efficient.

How to use

To use CallZen, you just need to connect it to your existing contact center systems. Once it's set up, CallZen will automatically listen to, write down, and analyze all your calls. It comes with features like AI that spots key moments and insights, analyzes how people feel in conversations, automatically checks for compliance, helps manage agent performance, offers custom reports and analytics, and integrates with other systems. You can find all these features on the CallZen dashboard, which lets you spot trends, train your team, improve how customers feel, make sure you're following rules, and build your own reports.

Useful cases

Agent Coaching: Improve your team's results with specific coaching that motivates agents and makes them more effective. Customer Experience: Make customers happier by quickly finding and addressing their main issues. Sales: Close more deals by overseeing and guiding your sales agents' performance. Compliance: Keep an eye on call compliance, flag any issues, and track violations using automatic audits.

Core features

  • Conversation Sentiment Analysis: See how customers and agents are really feeling during their calls. Integrations: Link up with your company's CRM, email, and other tools for instant updates. Custom Reports & Analytics: Create clear dashboards and reports to easily understand what's happening. Auto-Compliance Audit: Automatically check calls for quality and make sure you're always following the rules. AI-Driven Insights & Key Moment Recognition: Our AI automatically finds the most important points and emotions in every call. Agent Performance Management: Understand the ins and outs of conversations to better monitor and coach your agents.
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