NovaTalks.AI is a really flexible platform designed to make customer service and sales interactions smooth and easy. This all-in-one tool pulls together all your social channels in..
NovaTalks.AI is a really flexible platform designed to make customer service and sales interactions smooth and easy. This all-in-one tool pulls together all your social channels into one simple, user-friendly system, letting businesses effortlessly connect with their customers right where they prefer to chat.
How to use
To get started with NovaTalks.AI, you can sign up for a free 7-day trial and then choose from various communication channels like Viber, Instagram, WhatsApp, Facebook Messenger, and more. The platform includes both a messenger and an online chat widget for websites, lets you create custom chatbots, and features tools for quality assessments, in-depth text analytics, and reporting. Users can automate handling customer messages, keep in touch with clients 24/7, and offer personalized support and service.
Useful cases
Providing personalized support and care using securely stored and organized data
Staying in constant communication with customers and automating message handling
Boosting sales by guiding clients from inquiries to purchases or scheduling appointments
Core features
Customizable chatbots
Quality checks for customer conversations
Up-to-date data storage and straightforward reporting
Integrated IVR and automated replies
Message templates for faster support
Sorting and tagging of incoming messages/requests
A messenger and online chat widget for your website
Personal client profiles and chat history
Easy media file exchange with customers
Handling customer inquiries from all channels in one dashboard
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