Kore.ai specializes in Conversational AI, using AI-driven solutions to significantly improve experiences for both customers and employees. Their virtual and process assistants leve..
Kore.ai specializes in Conversational AI, using AI-driven solutions to significantly improve experiences for both customers and employees. Their virtual and process assistants leverage this conversational AI to streamline interactions, whether it's for front-office customer service or back-office operations, across a wide range of industries.
How to use
To make the most of Kore.ai, you can implement their virtual and process assistants, which are built using conversational AI. These AI-powered assistants are perfect for many different sectors and roles, including banking, insurance, healthcare, retail, sales, marketing, finance, IT, and HR support. They work seamlessly across both voice and digital platforms, providing efficient, timely, and personalized service for both customers and employees. What's more, Kore.ai also offers the XO Platform, which combines conversational AI with digital user experiences to truly enhance how customers and employees interact.
Useful cases
They cater to a variety of sectors, including Telecom, Utilities, Finance, Healthcare, Retail, Customer Support, Agent Assistant roles, Sales, Banking, Marketing, Media & Entertainment, Travel, Insurance, IT Support, HR Support, and Hospitality.
Core features
Kore.ai offers solutions such as WorkAssist, an AI-first collaborative workspace; Customer Experience Optimization (CxO); HealthAssist, providing Enterprise Conversational AI for healthcare; RetailAssist, an AI-Native Conversational Commerce Assistant; the XO Platform for blending conversational AI and digital UX; IT Assist, an AI-powered assistant for IT support; Conversational AI-first virtual assistants and process assistants; SmartAssist, an AI-Native Contact Center as a Service; AgentAssist, offering real-time AI-powered agent assistance; BankAssist for conversational banking; Employee Experience Optimization (ExO); SearchAssist, which enables cognitive search with conversational support; HR Assist, an AI-powered assistant for HR support; and ProcureAssist, an AI-Native Procurement Virtual Assistant.
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