Hyperlight is a smart, AI-powered customer support solution designed specifically for consumer electronics companies. Its advanced AI agents can handle questions about products, orders, returns, and technical issues, whether customers prefer to talk or chat. Hyperlight is all about making customer support in consumer electronics smoother and more efficient. It aims to automate over 90% of support tasks, offering excellent service that also saves money.
With Hyperlight, customers interact with AI agents that sound and feel just like real people. They can quickly fix problems with electronics, help with replacements, and even manage complicated situations. By learning from every past interaction, Hyperlight continually improves its support capabilities as demand grows. The platform easily fits into your existing business systems, taking over time-consuming support tasks. This lets your human agents easily create, categorize, and resolve tickets right from their help desk.
Beyond just fixing problems, Hyperlight's AI agents are also great at tracking orders, processing returns, arranging replacements, and even digging deep into device logs using internal tools and dashboards.
