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BrainBehind
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BrainBehind

BrainBehind

BrainBehind offers an interactive chat and chatbot solution that slots right into your websites and mobile apps. It helps businesses connect with online visitors instantly, turn pr..
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Product Information

Description

BrainBehind offers an interactive chat and chatbot solution that slots right into your websites and mobile apps. It helps businesses connect with online visitors instantly, turn prospects into loyal customers, and boost overall user satisfaction to drive revenue growth.

How to use

Getting started with BrainBehind is easy. Just integrate the live chat software into your website or mobile apps by pasting a simple line of JavaScript code. You don't need any technical skills for setup or use, thanks to its user-friendly interface. Once it's installed, your agents can log in and start chatting with customers right away. The AI-powered chatbot also helps streamline customer questions with smart, pre-trained responses. BrainBehind lets you keep an eye on customer behavior, improve your operations, and boost your business's productivity.

Useful cases

Lead qualification: Automatically qualify leads and handle those time-consuming tasks to really boost your sales.
Customer support: Answer common customer questions around the clock and give quick support wherever your customers are online.
Field agent support: Give instant answers to your field agents' questions, making them more efficient and responsive.

Core features

  • Track customer behavior: Get smart insights into how customers interact so you can make your operations run smoother.
  • Chat backup via email: Automatically save all your customer chats straight to your email.
  • Agent performance tracking: See how your agents are doing so you can improve your team's overall operations.
  • Lifelong chat history: Have access to all your past chats and interactions, forever.
  • Multiple channel support: Handle all your different communication channels easily from just one account.
  • Customizable chatbot: Design your chatbot's replies to perfectly fit what you need.
  • Lightning-fast customer engagement: Get set up quickly so you can start talking to customers right away.
  • Intra-agent chat: Let your team chat among themselves, boosting teamwork and communication.
  • AI-powered chatbot: Let an AI chatbot automatically handle customer questions with smart, pre-written answers.
  • Live chat: Talk to customers live and give them the personalized help they need.
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