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Adereso
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Adereso

Adereso

Adereso is a super flexible customer service software that helps businesses handle all their customer interactions from one central spot. You can easily manage WhatsApp Business AP..
5.0(1)
Paid version
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Product Information

Description

Adereso is a super flexible customer service software that helps businesses handle all their customer interactions from one central spot. You can easily manage WhatsApp Business API, Facebook, Instagram, Twitter, Email, and lots of other platforms with it. It also uses AI-powered automation to make customer conversations more personal and ensure a great experience across every channel.

How to use

To start using Adereso, just sign up for a free trial account. Once you're logged in, connect your WhatsApp Business API, Facebook, Instagram, Twitter, and Email accounts. From there, you can easily manage and reply to customer messages from all these channels, all within one workspace. Adereso also offers handy automation tools and allows you to monitor your performance in real-time.

Useful cases

Improve customer experiences by using data insights. Streamline operations by integrating popular platforms for enhanced service. Quickly resolve customer inquiries to boost satisfaction. Manage high volumes of messages effectively to support business growth. Improve response times by consolidating messages from diverse channels. Optimize productivity through process automation. Deliver exceptional support through customers' preferred channels.

Core features

  • AI Automation: Streamline processes with natural language interactions powered by ChatGPT. Campaign Management: Dispatch bulk messages via WhatsApp. Customer Satisfaction Tracking: Monitor metrics like CSAT, NPT, Effort Score, and FCR. Real-time Analytics: Keep an eye on key operational stats instantly. Social Media Oversight: Manage engagements across Facebook, Instagram, and Twitter. Fast Response Rates: Easily meet your service level agreements (SLAs). Integration Options: Connect with CRM platforms like Hubspot and Salesforce, and e-commerce sites such as Shopify. Multichannel Management: Consolidate customer communications from various platforms into one central place. Embeddable Chat Widget: Add a chat feature directly to your website. Insight-Driven Decision-Making: Analyze customer frustrations to drive ongoing improvements. Email Support Optimization: Improve the quality of your email customer service.
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