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Viable
Viable

Viable

Viable is a super smart AI platform that can dig through huge amounts of unstructured qualitative data. It uses advanced AI, like GPT-4, to pull out really deep insights from your ..
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Product Information

Description

Viable is a super smart AI platform that can dig through huge amounts of unstructured qualitative data. It uses advanced AI, like GPT-4, to pull out really deep insights from your own data, so you can finally ditch those spreadsheets.

How to use

To use Viable, you just connect your data to the platform. This is super easy thanks to integrations with popular tools like Zendesk, Intercom, or Front (for customer support), Delighted (for surveys), and Gong (for call transcripts), among others. You can also bring in data from other places using Zapier or by uploading CSVs. Once your data is synced, Viable's AI automatically analyzes it and creates easy-to-read reports full of actionable insights.

Useful cases

For Customer Research, you can easily pull all your research data and insights into one place. For Product Management, launch products faster that customers will truly love, all based on their feedback. For Marketing Insights, make your messaging stronger by really getting to know your audience. For Employee Engagement, boost workplace morale by listening to employee feedback. And for Customer Experience, use customer feedback to create truly amazing experiences.

Core features

  • We can analyze all sorts of data sources, like customer support tickets, market research, sales call transcripts, and even employee surveys. You'll also get weekly summaries of your most important feedback trends. Our AI handles the evaluation of all your unstructured qualitative data, and your data is managed with high security, boasting SOC 2 Type 2 certification. This means you can say goodbye to spreadsheets for data analysis; we use metadata to give you a deeper understanding of customer characteristics and preferences, and you won't need spreadsheets or SQL queries to generate insights.
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