Viable

Viable is a sophisticated platform powered by artificial intelligence, enabling comprehensive analysis of unstructured qualitative data on a large scale. Leveraging advanced AI technologies such as GPT-4, it delivers profound insights derived from your data, eliminating the reliance on spreadsheets.

To utilize Viable, you must connect your data to the platform, a process made simple through integration with top platforms like Zendesk, Intercom, or Front for customer support, Delighted for conducting surveys, Gong for call transcripts, and others. Additionally, you can incorporate data from various sources using Zapier or by importing CSV files. After syncing your data, Viable's AI will automatically evaluate it and produce natural-language reports rich with actionable insights.

• Analysis of diverse data sources, including customer support tickets, market research, sales call transcripts, and employee surveys
• Weekly summaries of the most significant feedback trends
• AI-powered evaluation of unstructured qualitative data
• High-security data management, boasting SOC 2 Type 2 certification
• Elimination of spreadsheets in the data analysis process
• Metadata-driven analysis to gain a deeper understanding of customer characteristics and preferences
• No need for spreadsheets or SQL queries for insights generation