Pivony is a powerful Voice of Customer (VoC) analytics platform that uses advanced AI (Neural Language Understanding) to continuously give you valuable insights from customer revie..
Pivony is a powerful Voice of Customer (VoC) analytics platform that uses advanced AI (Neural Language Understanding) to continuously give you valuable insights from customer reviews across all channels. It's a great tool for businesses looking to truly understand their customers and boost satisfaction.
How to use
Ready to get started with Pivony? Just schedule a demo to see all its features and how it can help you. Once you're in, set up a dashboard to spot your customer retention areas and new opportunities. Use the AI-generated topics to quickly identify trends and anomalies in your industry. You can then turn these insights into Key Performance Indicators (KPIs) and track them over time. Team up with your colleagues by creating groups and sharing insights, dashboards, and KPIs. Create custom reports to present and save your findings. Dive deeper into specific keywords, products, or brands for a more complete picture. And remember to use the available support and resources whenever you need them!
Easily create custom topics, collaborate with your team and share insights, build dashboards to identify customer retention areas and new opportunities, analyze specific keywords, products, or brands, access dedicated support and resources, leverage AI-generated topics for trend analysis, utilize omni-channel Voice of Customer analytics, track your custom topics as KPIs, generate customized reports, and benefit from Neural Language Understanding.
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