Chat2Stats is a clever online tool that helps businesses understand and use the key information they get from chatting with customers.
How to use
First, create an account on Chat2Stats. Then, connect your chat services like website chats, social media messages, or other messaging apps. Chat2Stats will effortlessly collect and assess your chat data. Finally, head to the analytics dashboard to uncover insights on customer interactions, agent performance, and chat results.
Useful cases
Improve how you engage with customers. Keep tabs on customer satisfaction. Spot what challenges customers are facing. Strengthen your customer support. And streamline your chat processes.
Core features
Keep an eye on your key metrics and KPIs. Understand how your customers are feeling. See how well your agents are performing. Get instant analysis of your chats. And have all your chat data collected automatically.
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