Chat2Stats

Chat2Stats is a sophisticated web-based tool designed to empower businesses in decoding and leveraging crucial information gleaned from their interactions with customers via chat c..

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Product Information

Description

Chat2Stats is a sophisticated web-based tool designed to empower businesses in decoding and leveraging crucial information gleaned from their interactions with customers via chat channels.

How to use

1. Create an account on the Chat2Stats platform.
2. Link your chat services including website chats, social media messages, or various messaging applications.
3. Chat2Stats will seamlessly collect and assess your chat information.
4. Navigate the analytics dashboard to uncover insights regarding customer interactions, agent effectiveness, and chat results.

Useful cases

Refining customer engagement techniques

Monitoring customer satisfaction

Recognizing customer challenges

Strengthening customer support

Streamlining chat processes

Core features

Metrics and KPI monitoring
Customer sentiment assessment
Performance evaluation of agents
Instant chat analysis
Automated collection of chat data

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