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Chat2Stats

Chat2Stats

Chat2Stats is a sophisticated web-based tool designed to empower businesses in decoding and leveraging crucial information gleaned from their interactions with customers via chat c..
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Product Information
Description
Chat2Stats is a sophisticated web-based tool designed to empower businesses in decoding and leveraging crucial information gleaned from their interactions with customers via chat channels.
How to use
1. Create an account on the Chat2Stats platform.
2. Link your chat services including website chats, social media messages, or various messaging applications.
3. Chat2Stats will seamlessly collect and assess your chat information.
4. Navigate the analytics dashboard to uncover insights regarding customer interactions, agent effectiveness, and chat results.
Useful cases
Refining customer engagement techniques
Monitoring customer satisfaction
Recognizing customer challenges
Strengthening customer support
Streamlining chat processes
Core features
  • Metrics and KPI monitoring
  • Customer sentiment assessment
  • Performance evaluation of agents
  • Instant chat analysis
  • Automated collection of chat data
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