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ioni.ai

ioni.ai

ioni.ai is a super smart AI chatbot platform, built specifically for personalized customer support. By using cutting-edge AI, it makes customer service operations much quicker and ..
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Product Information

Description

ioni.ai is a super smart AI chatbot platform, built specifically for personalized customer support. By using cutting-edge AI, it makes customer service operations much quicker and smoother through intelligent auto-responses. It comes packed with features like an AI Assistant, AI Chatbot, AI Search, AI Widget Builder, Conversations Analytics, and seamless chatbot-to-human transfers, truly changing the game for customer support.

How to use

Want to use ioni.ai? It's pretty straightforward: 1. Input Your Data: Just feed your HTML and text documents into the AI's database. 2. Create Your AI Assistant: Design a personalized chatbot that perfectly matches your brand's voice and visual style. 3. Review Conversations: Go over and refine the AI bot's responses. Use questions from your support tickets to check its answers and make any needed adjustments. The AI system will then continuously learn and improve its automatic replies all on its own.

Useful cases

Answering FAQs: Thanks to the AI database's automatic improvements, ioni can tackle tough questions by finding relevant context from your documents or previous tickets. Handling User-Specific Questions: The AI tool pulls important user information, like support history and account details, to answer complex questions effectively. Addressing General Inquiries: Standard questions can be handled quickly and accurately by the AI assistant. Easy Onboarding for New Hires: Process automation means new customer support representatives can be effective from day one, without needing to memorize tons of information.

Core features

  • AI Widget Creator: Build your own custom AI Chatbot Widget effortlessly. AI Assistant: Get draft responses or ask the AI for more comprehensive answers. AI Chatbot: Efficiently handle common customer inquiries using AI. Conversations Analytics: Boost your CSAT score by analyzing the conversations between your AI and customers. Chatbot to Human: Smoothly transition customers from the AI chatbot to a human agent when needed. AI Search: Get accurate results for any questions you ask.
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