Forethought

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Forethought

Forethought

Forethought offers an innovative AI solution designed to streamline customer support processes, reducing expenses while ensuring exceptional service quality in all customer engagem..

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Product Information

Description

Forethought offers an innovative AI solution designed to streamline customer support processes, reducing expenses while ensuring exceptional service quality in all customer engagements.

How to use

To utilize Forethought, you must first sign up for a complimentary trial or request a demonstration. Once you gain access to the platform, you can connect it with your support systems and train the generative AI models using your own data to enhance efficiency and return on investment. Subsequently, you can leverage the platform to automate responses to frequently asked questions, triage and prioritize support tickets, utilize generative AI to support customer service agents, and refine workflows while monitoring performance.

Useful cases

SaaS: Automatically handle simple cases and direct complex inquiries to the appropriate agent

E-commerce: Quickly resolve common tickets, reduce support costs, and enhance customer satisfaction

FinTech: Empower customers to self-serve and provide agents with the necessary context for swift resolutions

Core features

Assist: Instantly access all knowledge
Solve Lite: Introduce AI to any low-volume support helpdesk
Triage: Anticipate, prioritize, and assign support tickets
SupportGPT™: The generative AI that drives the entire Forethought Platform
Discover: Unlock proactive insights
SolveAI: Instantly addresses a high volume of support tickets

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