Cresta AI

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Cresta AI

Cresta AI is an advanced AI platform providing smart solutions for contact centers. It features self-service options, real-time coaching, and in-depth post-call analytics, empoweri..

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Product Information

Description

Cresta AI is an advanced AI platform providing smart solutions for contact centers. It features self-service options, real-time coaching, and in-depth post-call analytics, empowering contact center teams to make every customer interaction as effective as possible.

How to use

To implement Cresta AI, contact center teams can easily integrate the platform into their current systems. This AI-enhanced technology brings together knowledge, insights, and coaching for optimal performance. It delivers immediate coaching and guidance to agents, automates repetitive inquiries using chatbots, and extracts business insights from conversations. Teams can use this platform to enhance sales productivity, customer service, and agent effectiveness after customer interactions.

Useful cases

Customer Care: Instant guided responses help customer service reps enhance customer experiences.

Retention: Recognize behaviors that drive successful sales and improve customer retention strategies.

Remote Teams: Cresta provides solutions for effectively managing and coaching remote contact center groups.

Post-Call: Outcome-focused coaching and business insights boost agent effectiveness and productivity.

Sales: Cresta for Sales helps teams achieve superior business results and narrow the performance gap between top and lower performers.

Collections: Cresta assists collections teams in navigating complex regulatory frameworks while maintaining compliance at scale.

Product: Cresta offers a range of solutions including Agent Assist, Director, Insights, and Virtual Agent, all tailored to various contact center requirements.

Industries: Automotive, Finance, Telecom, Insurance, Airlines, Retail

Core features

AI insights for contact centers
Automated routine conversations
Live support and coaching
Insights after customer calls
Immediate help for customer service reps
Coaching focused on results
Improved agent performance
Clear visibility into team performance
Business trend analysis
Benchmarking top performers
AI-powered coaching, quality control, and performance management
Self-service options for users

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