Word WandAI is an AI-powered customer support tool that works smoothly within Zendesk. By using OpenAI and ChatGPT, it makes customer support ticket responses better, boosting thei..
Word WandAI is an AI-powered customer support tool that works smoothly within Zendesk. By using OpenAI and ChatGPT, it makes customer support ticket responses better, boosting their quality and speeding up response times.
How to use
To use Word WandAI, just install it in your Zendesk account. Once it's installed, agents can give it brief instructions, and the AI will craft a personalized reply by combining the customer's message with the agent's insights. It can also fix poorly written messages, adjust the tone and sentiment, analyze customer chats to generate common FAQs, and create specific 'Yes' or 'No' answers. Overall, Word WandAI helps agents solve customer problems effectively, make their replies better, and boost customer satisfaction.
Useful cases
Word WandAI can do several things, such as:
Making macro templates better by adding a personal touch.
Improving how professional and personal replies sound.
Assisting agents with troubleshooting advice.
Handling customer complaints quickly and effectively.
Core features
Word WandAI's main features include:
Yes & No: It can craft personalized replies that lead to a 'Yes' or 'No' outcome.
More Info / Questions: It can create the most important questions from customer messages.
Instruct: You can give the AI specific instructions for custom responses.
Reword: It helps improve agent-written messages that need a little polish.
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