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Question Base
Question Base

Question Base

Question Base is a powerful tool designed to help customer-facing teams operate more efficiently. It gives them quick, reliable answers to their questions right inside Slack. Using..
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Product Information

Description

Question Base is a powerful tool designed to help customer-facing teams operate more efficiently. It gives them quick, reliable answers to their questions right inside Slack. Using advanced AI, it serves as a central hub of information for customer support, sales, and customer success teams.

How to use

To start using Question Base, you just need to integrate it into your company's Slack. Once it's set up, you can choose which Slack channels you want it to handle questions in. Plus, you can upload important documents, like employee handbooks or sales playbooks, to create a comprehensive list of answers. Question Base then uses AI to smartly identify and answer questions asked in Slack, giving you instant and trustworthy replies.

Useful cases

For customer support, Question Base lets teams give agents immediate answers, which means less dependence on team leads and faster ticket resolution. For sales teams, Question Base provides crucial technical and product knowledge, so they can close deals without needing technical support. This helps sales pros have more impactful conversations with potential clients. In customer success, Question Base standardizes onboarding and upselling throughout the organization by turning best practices into widely adopted methods, ensuring consistent and effective onboarding and customer success.

Core features

  • You'll get information that's been verified by real people; agents will have answers available instantly in Slack; and there will be less reliance on technical expertise or team leads.
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