PolyAI
PolyAI

PolyAI

PolyAI's innovative platform specializes in customer-first voice assistants. It helps businesses keep their brand experience top-notch, makes sure issues get resolved accurately, a..
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Product Information

Description

PolyAI's innovative platform specializes in customer-first voice assistants. It helps businesses keep their brand experience top-notch, makes sure issues get resolved accurately, and uncovers valuable growth opportunities through data.

How to use

Interested in PolyAI? Businesses can easily schedule a demo through the website. Once they get in touch, they'll collaborate to build voice assistants custom-made for their brand's specific needs. These assistants make conversations feel natural for customers, answer their questions effectively, and offer powerful insights that help improve operations and uncover new opportunities.

Useful cases

PolyAI can handle everything from Troubleshooting, Personalized Service, and Automated FAQs to Bookings & Reservations, Authentication, and Billing & Payment. It also offers Conversational Data & Insights, Zero Touch Resolution, Multilingual Account Management, Call Routing, and Order Management.

Core features

  • PolyAI's voice assistants really empower customer interactions, letting users chat naturally, ask questions, and seamlessly switch topics as if talking to a real person. This also leads to incredible resolution efficiency: they successfully handle over 50% of customer inquiries, significantly boosting resolution rates, ensuring compliance with business protocols, reducing wait times with 24/7 service, and freeing up human teams for more complex tasks. Plus, you gain valuable insights and development opportunities; by leveraging relevant interaction data, these assistants provide crucial insights to enhance operations and reveal growth paths. It's a true joint innovation effort too: PolyAI partners with businesses to create personalized voice assistant solutions, often in a swift 6 weeks or less.
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