Desku is a really smart, AI-powered platform that's changing how businesses handle customer service. Thanks to its powerful AI automation, it's all about making support run smoothe..
Desku is a really smart, AI-powered platform that's changing how businesses handle customer service. Thanks to its powerful AI automation, it's all about making support run smoother and keeping customers happier.
How to use
Want to try Desku? Businesses can sign up for a free trial or ask for a demo to see its features. Once set up, users can automate things with smart AI chatbots and other tools, which lightens the support load and makes customers happier. They can even build powerful automations – using bots, triggers, and rules – without needing to code! Desku also has an AI-powered inbox for customer questions, complete with tools like suggested replies and ticket summaries for smoother interactions. Businesses can use live chat for instant customer communication. Plus, Desku includes a knowledge base builder so customers can help themselves. And it connects with other tools and platforms for better productivity and data management.
Useful cases
You'll see better customer engagement with real-time chats, automated customer support for e-commerce and SaaS, improved team collaboration for solving tough issues, and fewer support questions because of self-service knowledge bases.
Core features
It offers an AI-powered inbox with ticket summaries and suggested responses, live chat for instant customer communication, a shared inbox for easy team collaboration, automation tools and AI chatbots, a knowledge base builder, and integration with other platforms and tools.
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