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Cohere

Cohere is a smart AI tool designed specifically for customer support. It helps customer service teams handle tickets more efficiently, so issues get fixed faster, and you save mone..
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Product Information

Description

Cohere is a smart AI tool designed specifically for customer support. It helps customer service teams handle tickets more efficiently, so issues get fixed faster, and you save money. Because of its AI, Cohere learns from past customer interactions to give quick answers and solve customer questions right away.

How to use

To start using Cohere, just schedule a demo on our website. During the demo, we'll show you how to train a bot simply by linking your help center. This AI bot understands and responds to customer questions just like a real person would. Plus, Cohere lets you quickly turn your support articles and past conversations into personalized answers. You can also use Cardina, an advanced analytics tool that helps you spot customer trends and fix problems fast.

Useful cases

Increase customer loyalty and keep them coming back
Make customer experience more efficient and service faster
Grow your support operations without hiring more people
Offer personalized help on mobile and web
Solve tickets faster and cut down on costs
Boost self-service solutions
Make agents happier and customers more satisfied

Core features

  • Automate answers for growing customer service teams
  • Handle up to 60% of tickets on autopilot
  • Give instant, custom answers to customers on any platform
  • Guide users through solutions, step by step
  • Perform tasks for your customers
  • Turn support articles and past chats into personalized responses
  • Use smart analytics to find and predict customer trends
  • AI that gives accurate answers by understanding language
  • Generative AI pulls answers from agent conversations
  • Auto-respond to common questions
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