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Aide - AI Integrations for Customer Support
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Aide - AI Integrations for Customer Support

Aide - AI Integrations for Customer Support

Aide is a smart AI tool designed to really boost your business's customer support. It uses advanced machine learning and helpful suggestions to give agents a clear picture of custo..
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Product Information

Description

Aide is a smart AI tool designed to really boost your business's customer support. It uses advanced machine learning and helpful suggestions to give agents a clear picture of customer questions, helping them give quick, effective answers.

How to use

To get the most out of Aide, you'll need to connect it with your existing customer support systems, like Front or Zendesk. Once it's integrated, Aide will automatically understand what customers are trying to do, analyze incoming data, and provide AI-driven suggestions to help your agents give great answers. On top of that, Aide makes it easy for your team to organize and share information, which helps your support operations run much more smoothly.

Useful cases

Cost Savings: Aide's simpler processes can cut operational costs by up to 30%. Reduced Workload: Automation and shared knowledge lighten the load for support teams. Effective Onboarding: New agents can get up to speed quickly with instant access to AI suggestions and team knowledge. Efficient Customer Support: Aide helps agents respond fast and gives them insights to make customers happier. Improved Product and Guidance: Customer insights and data analytics help improve products and tackle common issues.

Core features

  • Knowledge Management: Helps your team organize and share information. AI Suggestions: Gives AI-powered answers and relevant info for faster, more consistent replies. Import Existing Knowledge: Easily import current templates and shortcuts from Front and Zendesk. Customer Lifecycle: Keep a full record of all your interactions with each customer. Curate Cards and SOPs: Create step-by-step guides for common issues. Inbound Analytics: Pinpoint problem areas and see overall issues to make things better. Automations: Automate repetitive tasks so you can focus on more important stuff. Stay Organized: Make categories for response templates and processes so they're easy to find. Automated Intent Detection: Aide figures out what customers need to help solve common problems.
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