Aide - AI Integrations for Customer Support

Aide serves as a sophisticated AI integration solution designed to elevate businesses' customer support capabilities. Leveraging cutting-edge machine learning technology and intuitive recommendations, Aide offers a comprehensive overview of customer queries, empowering agents to deliver swift and effective responses.

To utilize Aide effectively, you must connect it with your current customer support systems such as Front or Zendesk. After the integration, Aide will seamlessly identify customer intents, evaluate incoming analytics, and offer AI-driven suggestions to assist your agents in providing effective responses. Additionally, Aide enables the organization and sharing of knowledge within your team, facilitating more efficient support operations.

• Knowledge Management: Facilitate the organization and sharing of knowledge among team members.
• AI Suggestions: Provide AI-driven responses and surface knowledge for quicker and more consistent replies.
• Import Existing Knowledge: Seamlessly bring in existing templates and shortcuts from Front and Zendesk.
• Customer Lifecycle: Maintain a comprehensive overview of your interactions with each individual customer.
• Curate Cards and SOPs: Develop step-by-step guides for frequently encountered issues.
• Inbound Analytics: Identify problem areas and visualize overall issues to drive improvements.
• Automations: Streamline repetitive tasks, allowing focus on higher-priority activities.
• Stay Organized: Create categories for response templates and processes for easy access.
• Automated Intent Detection: Aide analyzes customer intents to assist in resolving recurrent problems.