SearchUnify is a complete smart solution that helps with enterprise search, provides deep insights, and uses AI applications to significantly improve customer support and self-serv..
SearchUnify is a complete smart solution that helps with enterprise search, provides deep insights, and uses AI applications to significantly improve customer support and self-service. It comes packed with features like search analytics, intelligent search, and powerful enterprise search tools, all of which really enhance customer support interactions. SearchUnify connects effortlessly with many different platforms and offers ready-made links to major systems like Salesforce, Zendesk, and SharePoint. This empowers users with its smart search abilities, making information incredibly easy to find, helping them make quicker, more informed decisions, and giving top-notch tools to customer support and knowledge experts.
How to use
To truly make the most of SearchUnify, businesses first need to link it up with their existing support systems or applications. Once connected, users can easily see all their company's data in one place, letting them search for information across many different sources. The platform's advanced search features make sure you get relevant, quick, and accurate answers. Plus, its search analytics tool gives useful insights into user interactions and search patterns, helping organizations fine-tune their support strategies. It also comes with AI-powered tools like the SearchUnify Virtual Assistant (SUVA), Agent Helper, and Knowbler, which further boost customer support and knowledge management.
Useful cases
Knowledge management, support, HR, customer success, marketing, self-service, communities, knowledge-centered service, fraud detection, and 0 intelligent digital experiences.
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