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Intercom

Intercom

Give customers fast answers and lighten the load for your support team with Intercom's all-in-one knowledge base...
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Product Information

Description

Give customers fast answers and lighten the load for your support team with Intercom's all-in-one knowledge base.

How to use

To get the most out of Intercom's built-in knowledge base, create a central spot where customers can easily find solutions, tips, and key information. Make sure the help center feels like your brand. Craft engaging articles with multimedia, tailoring them for different audiences. Use feedback to keep improving your content, and use outbound messages to proactively tackle potential issues.

Useful cases

You can tailor help content for different audiences, scale up your customer support, create articles in multiple languages, publish captivating content, customize your help center to truly reflect your brand's identity, enhance your content based on user feedback, proactively resolve potential issues with outbound messaging, and deliver support content directly to customers.

Core features

  • You'll find quick self-service answers through knowledge base articles, messenger apps and integrations, a community for questions, insights, expert interactions, and inspiration, a fully unified, omnichannel platform, insights and tips from industry specialists via webinars, a workspace connecting your inbox, tickets, and help center, proactive support with product tours and outbound messages, customer service trends, product updates, and best practices in the resource library, AI chatbot functionalities and automation, in-depth courses in the academy for mastering Intercom, opportunities to build or integrate apps in the developer hub, and product demonstrations in the demo series to see how Intercom can boost your business.
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